I am a real person and was not paid to do this review. I know it can be hard to tell these days but I want others to know that this company was thankfully available for me to use. I didn’t care for the urn because I already had a photo urn on the way. One that would match my other dog who had recently passed way. The people were very kind and did not seem bothered by my many texts. They got my girl back to me quickly in a bag with very nice things. If you want to have your dog (or other animal) cremated and kept with you forever this company is the one to use.